Refund policy

Returns and Refunds

Every LÉMEIN piece is made to order. We still want you to be able to change your mind.

The short version: you have 30 days, and returns are free.

Your 30 days

You have 30 days from the day your order is delivered to request a return. After 30 days we are not able to accept a return.

To be accepted, an item must be unworn, unwashed, free of marks and odours, and returned with any tags still attached, in the condition you received it.

Free returns

Return shipping is on us. When your return is approved we will send you a prepaid shipping label and instructions on where to send the parcel. Do not send anything back before you have received a label, as unannounced returns cannot be processed.

How to start a return

Message us on Instagram at @lemein.co with your order number and the item you want to return. We will confirm and send your label.

Damaged, faulty or wrong items

Check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us straight away with your order number and a photo. We will replace it or refund it in full, including any shipping you paid. This applies regardless of the 30 day window.

Exchanges

The fastest way to exchange is to return the item for a refund and place a new order for the size or colour you want.

Refunds

Once your return reaches us we will inspect it and let you know the outcome. If it is approved, your refund goes back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we approved your refund and you have not seen it, contact us.

Items we cannot accept

Gift cards, and any item returned worn, washed, altered or damaged by use.

Sale and promotional items are returned under these same terms.

Questions

Message us on Instagram at @lemein.co and we will help.